At Smart Acre, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help.
Refund requests must be made within 7 days of the original purchase.
The service/product must not have been used, customized, or downloaded in case of digital goods.
A valid proof of purchase (order ID, receipt) must be provided.
Services that have already been used or delivered.
Customized features or modules specifically built for the client.
Subscription charges after the billing period has started.
Digital products once accessed or downloaded.
Partial refunds may be issued:
If only a portion of the service has been delivered.
If technical issues occurred that were not resolved despite support intervention.
To initiate a refund, please:
Email us at support@smartacre.com with subject line: “Refund Request – [Order Number]”
Explain the issue and reason for the refund.
Include any relevant screenshots, order details, or error reports.
Once your request is reviewed and approved, the refund will be processed within 7–10 business days.
Refunds will be credited to your original method of payment.
For any queries or concerns about refunds, reach out to our support team:
📧 support@smartacre.com